Change Management: Champions and Super Users

Why take this course

Champions are how change takes hold day to day and keeps going after the project team leaves, but only if they are well chosen, trained and supported.

What you will be able to do

To prepare people to help colleagues and keep the new way of working going. By the end, you will be able to:

• Explain the change clearly and honestly to colleagues.
• Coach peers through hesitation and local resistance.
• Collect and pass up useful feedback.
• Keep the network active after the project team has gone.
• Tell leaders, in simple terms, whether people are using the new way.

What you will cover

1. 1

   Launch day

   The champion role, understanding the change, listening and coaching, handling pushback, passing feedback on and a local action plan.

2. 2

   Follow up clinic (about week 4)

   Early wins and worries, practice coaching colleagues, signs that people are using the new way, keeping the network going and the handover plan.

Course details

Who it is for

People chosen by their organisation to support colleagues through change, and the managers who release them. No experience needed.

Before you start

Nominated by their organisation. No experience needed.

Length

One launch day (5.5 hours) plus one 90 minute clinic about four weeks later, about 7 hours in all.

Where and how

Live on Zoom or your own platform, or at your site. Each course is delivered in house for your organisation, and we agree group size with you (a maximum of 16 learners per trainer; up to 25 in person with a second facilitator). Scheduled with your change programme.

When

We run each course when a larger group in your organisation wants it, and schedule it to suit you. There are no fixed public dates, and the minimum group is 5 learners.

Assessment

A local action plan and participation in the clinic.