Privacy and cookies

Last updated 5 November 2026

Who we are

Change & Learning Solutions Ltd (company number 08314664, registered office 89 Jacobs Well Lane, Wakefield, England, WF1 3PB) is the controller of your personal information. We decide how it is used and are responsible for looking after it under the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

What we collect

It depends on how you deal with us:

• Enquiries and quote requests: your name, job title, organisation, email address, phone number, the size of your organisation and what you tell us you want to achieve.
• Practitioner applications: your name, contact details, experience, location, any profile link you give us and the details of your recent work.
• Bookings and learners: names and work email addresses of learners, booking and invoice details, attendance, assessment results, feedback, certificates and badges.
• Calls: if you book a call, Calendly and Zoom process your name, email address and booking details. Live sessions on Zoom may be recorded, and we tell you before we do.
• Newsletter: your email address, used to send the weekly newsletter through our email provider, Brevo. Every email has an unsubscribe link.
• Free tools: results you choose to email us from our checks.
• Website use: our host and Cloudflare, which protects the site, process technical data such as your IP address and browser type to keep the site secure and working.

Why we use it, and our legal basis

• To reply to your enquiry and take steps you ask for before a contract: legitimate interests (running our business), or contract where you have asked us for a quote or booking.
• To run courses, assess learners, issue certificates and keep records: contract.
• To keep invoice, payment and tax records: legal obligation.
• To consider practitioner applications: legitimate interests, or steps before entering a contract.
• To send you the newsletter, news and offers by email: consent. You can withdraw it at any time, and every email has an unsubscribe link.
• To keep our site and systems secure and prevent spam: legitimate interests.

We do not make decisions about you using fully automated processing.

Who we share it with

Only the providers who help us run our services, under written terms: our web hosting provider, Cloudflare (security and the spam check on our forms), our email provider, Calendly (scheduling), Zoom (meetings), our learning platform, our payment provider when you pay online, and our accountants. Where a course is for your organisation, we share attendance and results with that organisation. We do not sell your information. We may also share information where the law requires it.

Transfers outside the UK

Some of these providers are based outside the UK, mainly in the USA. Where that happens, we rely on a UK adequacy decision or on safeguards approved under UK law, such as the UK International Data Transfer Agreement or the UK Addendum to the EU standard contractual clauses.

How long we keep it

Only as long as we need it for the reasons above, or as the law requires. In practice: enquiries and messages for up to 12 months after we last spoke, unless you become a client; practitioner applications for up to 24 months; booking, invoice and payment records for 6 years, to meet tax and accounting rules; training, assessment and completion records for 6 years, or for the period agreed with your organisation; marketing details until you unsubscribe; and your cookie choice in your own browser until you clear it. After that we delete or anonymise the information.

Your rights

You have the right to ask us for a copy of your information, to have it corrected or deleted, to restrict or object to how we use it, to take it to another provider (portability) where it applies, and to withdraw consent at any time. Contact us using the link below. We will reply within one month.

If you are unhappy with how we have handled your information, please tell us first so we can put it right. You can also complain to the Information Commissioner's Office at ico.org.uk or on 0303 123 1113.

Cookies and similar technologies

This site uses essential storage to remember your choices, such as your cookie choice. Our forms use Cloudflare Turnstile to stop spam, and it may set a technical cookie for that purpose. The newsletter sign up form is provided by Brevo, which may set its own technical cookies when you use it. We do not use advertising cookies. If we add analytics, we will only switch it on if you accept. You can change your choice at any time with "Cookie settings" in the footer. When you follow a link to another site, such as Calendly, Zoom, Instagram or Facebook, that site sets its own cookies under its own policy.

Children

Our courses and website are for adults at work. We do not knowingly collect information from anyone under 18.

Changes to this notice

We may update this notice. The date at the top shows when it last changed.

Contact

Questions about your information, or want to use your rights? Email our team.